Refund policy

Returns & Refunds

At Banksia, we put a lot of care into every prouct we make. Quality matters to us, and we want you to be stoked on what you receive.

But we get it — sometimes things just don't work out, and that's okay.

Change of mind return

If you've had a change of heart, we'll happily accept returns within 30 days of receiving your order. Just get in touch with us before sending anything back and we'll guide you through it.

To be eligible, items must be unused, unridden and in their original packaging. Return shipping costs are on you for change of mind returns — we'll refund the product once it arrives back with us in the condition described above.

Damaged or faulty items

If your order arrives damaged, that's on us and we'll make it right. We'll cover your return shipping costs and issue a full refund once we've assessed the item. Just reach out within 30 days of receiving your order and send through some photos so we can get things moving quickly

 

Refund processing

Once your return is received and approved, refunds are processed back to your original payment method within 5–10 business days.

 

Sale items

Items purchased on sale are eligible for exchange at sale price only, not a full refund.

 

International orders

For international customers, return shipping costs and any customs or duties fees are the responsibility of the customer unless the item is faulty or damaged.

 

How to get in touch

Shoot us a message via our Contact page before sending anything back and we'll get back to you as soon as we can.